Privacy Policy

1. Introduction

1.1 Dact Contractors (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage our services or visit our website.

1.2 We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.

1.3 By using our services or website, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information: We may collect personal information that you provide to us, such as your name, address, email address, phone number, and payment details.

2.2 Technical Data: We may collect technical data including your IP address, browser type, and usage data through cookies and similar technologies when you visit our website.

2.3 Communication Data: We may collect information contained in any communications you send to us, including emails, phone calls, and online forms.

3. How We Use Your Information

3.1 We use your personal information to:

Provide and manage our services.
Communicate with you, including responding to inquiries and sending updates regarding our services.
Process payments and manage financial transactions.
Improve our website, services, and customer experience.
Comply with legal obligations and resolve disputes.

3.2 We may use your technical data to analyse website traffic, customise user experience, and for security purposes.

4. Disclosure of Your Information

4.1 We may share your personal information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, IT service providers, and subcontractors.
Legal Obligations: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.

4.2 We will never sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

5.1 We implement appropriate technical and organisational measures to safeguard your personal information against accidental or unlawful destruction, loss, alteration, unauthorised access, disclosure, or misuse.

5.2 While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your data.

6. Data Retention

6.1 We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

6.2 Once your information is no longer needed, we will securely delete or anonymise it.

7. Your Rights

7.1 Under the GDPR, you have the following rights concerning your personal information:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information.
Right to Erasure: You have the right to request the deletion of your personal information in certain circumstances.
Right to Restrict Processing: You have the right to request that we limit the processing of your personal information in certain situations.
Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal information where we are relying on a legitimate interest or where we are processing your data for direct marketing purposes.

7.2 To exercise any of these rights, please contact us using the details provided below.

8. Cookies

8.1 Our website uses cookies to enhance user experience, analyse website performance, and personalise content.

8.2 You can choose to accept or decline cookies through your web browser settings. Please note that declining cookies may affect your ability to use certain features of our website.

9. Third-Party Links

9.1 Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party sites.

9.2 We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

10.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and where appropriate, we will notify you via email.

10.2 It is your responsibility to review this Privacy Policy periodically to stay informed of our data practices.